Symptom:  USB device sometimes fails or doesn’t work all the time.

Resolution: Turn off the Windows power management setting on ALL the USB ports.

�  Click Start>Control Panel>System Hardware >Device Manager. 

�  Double click Universal Serial Bus controllers, right click USB Root Hub, click Properties, click Power Management, and uncheck “Allow the computer to turn off this device to save power”.  Make this change for each USB Root Hub.

Category:Dictation -> Quikscribe Recorder -> Troubleshooting

We have noted an issue with some SoundMax applets monopolizing the sound resources or blocking the WDMA drivers. 

Sometimes the SoundMax Applet running intercepts or block the USB audio stream.

Check under Task Manager to see if SMax4PNP.exe is running under Processes.

Start/Run/Regedit

Look for and Remove SMax4PNP.exe (or similar file) from the “Run”-Key in the registry (if found), and also remove all key entries for Smax4PNP.exe

It’s recommended that you Export the Registry to your “My Documents” first then remove SMax4PNP.exe from the “Run”-Key this way if it doesn’t work you can Merge the original registry settings back in.

Category:Dictation -> Hardware -> Philips SpeechMike

SpeechMike II. Sound and voice recording properties are muted on pc start up.

Our Suggestion is to go to the run section of the registry and remove any perceived sound applets that are running. Then check to see if the muting still occurrs.

We have noted an issue with some SoundMax applets monopolizing the sound resources or blocking the WDMA drivers. 

Sometimes the SoundMax Applet running intercepts or block the USB audio stream.

Check under Task Manager to see if SMax4PNP.exe is running under Processes.

Start/Run/Regedit

Look for and Remove SMax4PNP.exe (or similar file) from the “Run”-Key in the registry (if found), and also remove all key entries for Smax4PNP.exe

It’s recommended that you Export the Registry to your “My Documents” first then remove SMax4PNP.exe from the “Run”-Key this way if it doesn’t work you can Merge the original registry settings back in.

Recent versions of Quikscribe Recorder provide a feature to check for and install software updates automatically. This feature will provide incremental software patches and enhancements for the current software version, providing you have a valid subscription to the Quikscribe Support Plan.  To use this feature do the following:
�  Open Quikscribe Recorder.
�  Select Help.
�  Select Check for Latest Version. 
�  When prompted, close the icons in your system tray and close Quikscribe Recorder.  Icons in the system tray that you may need to close are:  .

If Check for Latest Version if not available in the Help menu of Quikscribe Recorder, follow the instructions for Download and Install Quikscribe Recorder from the Internet.

Download and Install Quikscribe Recorder from the Internet

�  If Quikscribe Recorder has been previously installed, first uninstall Quikscribe Recorder.  Go to Control Panel.  Select Add/Remove Programs.  Click Quikscribe Recorder and remove it. 
�  Enter the following link in the address line of an Internet browser: 
http://www.digidictate.com/qs/info/install-procedures.
�  Click the link to download and install Quikscribe Recorder.
�  Select ‘Open’ to run the installation routine immediately. Individual users will usually select this option.  (Select ‘Save’ to download the installation file and save it to a local PC or network drive for future installation.)
�  Follow the on-screen instructions. 
�  Pay particular attention to the Setup Type screen options.  An image of the screen is displayed below.  Each option will install Quikscribe Recorder.  Some users need additional options, though.
�  Select ‘Default’ to install the software for the portable recorder download feature.
�  Select ‘Custom’ to install the Voice Recognition option (which requires coordination with Dragon NaturallySpeaking). 
�  Select ‘Complete’ for both the portable recorder software and Voice Recognition. 

�  If ‘Custom’ is selected an entry screen will display.  This screen allows de-selection of the Philips DPM software or Voice Recognition or the status management option.  This screen will not appear for ‘Default’ or ‘Complete’ setup types.

After running QS Recorder, you may received a prompt to register the software.
�  If prompted, enter your license number and the appropriate user name or computer name to help identify the registration on that PC.  A unique user name (of your choice) is helpful for future troubleshooting.
�  Close Quikscribe Recorder and reopen it to ensure full licensing.

- Open Quikscribe Recorder
- Click the Open Audio File icon (the file folder)
- Select the Sent Audio Directory at the bottom left
- Click the file you wish to re-send
- Click the Recall ** button under File Details
- Click the Send File icon (the two computers)
- Select the folder to which you wish to send the file
- Click the Send button
** If the Recall button is grayed out, click Open.  A warning will display that the file cannot be recalled.  Select Yes to open the file.

Category:Transcription -> Hardware -> Troubleshooting   
 

- Check USB connection to PC.  Make sure foot pedal is securely connected to PC.  Go to Help. Select License Info.  Attached hardware should note your footswitch.

- Click Quikscribe Settings, then Preferences, and change the Comm Port setting to USB.  Close and re-open Quikscribe Player.  Try your foot pedal.

- Click Quikscribe Settings; you will be at Settings tab.  Set Default Folder to C:\QsFiles\Default or to Windows User Path.  Close and re-open Quikscribe Player.  Try your foot pedal.

- Attach your foot pedal to a different USB port.  Close and re-open Quikscribe Player.  Try your foot pedal.

- Select Help and Play Tutorial.  Go to the end of the Tutorial and Complete it.  Close and re-open Quikscribe Player.  Try your foot pedal.

- Disconnect your foot pedal from your PC.  If available, connect another foot pedal in your office to your PC.  If the other foot pedal functions on your PC, you may need a new foot pedal.

- Contact your network administrator for assistance if the above does not help.

Hand Control Training allows you to review or define specific button functions for the Hand Control microphone.
To demonstrate:
�  Open Quikscribe Recorder.
�  Select Help from the top menu.  Select Hand Control Training. 
�  An image of your hand control microphone will display. 
�  Press a button on your hand control.  The function of the button will display and play.  The functions of the slider and mouse controls do not play.
�  You may elect the function for some buttons.  If the box with the drop-down arrow is available for a button, you may change the function of that button.  Click the drop-down arrowhead to view the list of possible functions.  Move the slider under the arrow to view additional functions. 
�  New File and Send File are two useful functions that many users set for the elective buttons on hand controls.
�  You may also use your mouse to click a button on the image.  Again the function of the button will display and the function of the button may play.
�  Check the back of your hand control.  Press those buttons to see an image of the back of your hand control and to see the function of the buttons on the back.
�  Some users accidently press the buttons on the back.  Those users sometimes choose to change the function of the elective button on the back to ‘Nil Function’.  Other users prefer a record button or other recording function on the back of the hand control.

You may find the physical address of the computer by selecting Start then Run.  Enter Cmd.  Now type “ipconfig /all”, then press Enter.  The physical address will display to identify the PC and allow you to match that address to the Quikscribe registration for that PC.

The filename in the blue banner at the top of the main Quikscibe Player banner may display only the author’s initials or name and the file number.

To access the preference to hide the date and time prefix click the Quikscribe Settings icon (the books) and select the Display Option tab.  Check the item Hide date/time required prefix from filename.
Checking this option will remove the date/time prefix from the filename in the title bar of the Quikscribe Player interface.  Only the author’s initials or name and the file number will display.  Hiding the date/time prefix more easily identifies the author and the file number of the file that is being transcribed.

Category:Dictation -> Hardware -> Troubleshooting

Category:Dictation -> Hardware -> Philips SpeechMike

Category:Dictation -> Hardware -> Olympus

Tips for setting the microphone sound level input for Quikscribe Recorder:
(if you record directly into QSR using a SpeechMike or other PC microphone).
�
Windows provide audio settings in Control Panel to define the audio input device (microphone, SpeechMike, etc.)
�
Quikscribe Recorder provides access to audio volume levels by selecting File, then Play/Record Levels.

This video demonstration provides instructions for setting the audio sound levels in Windows and Quikscribe Recorder.
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